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CANCELLATION / RESERVATION POLICY

For the reservation we need your Visa or MasterCard and your authorization to debit the required deposit.
For long stay bookings it is usually the 50% of the total stay, so please, take out travel insurance as soon as you book.

For short stay bookings the required deposit can even be a small fixed amount (as part of the expected deposit): in this case this small amount it isn’t refundable.

CANCELLATION FEES
Up to 90 days prior to arrival: NO Fees (except files fee, Bank/CC commissions and gov.taxes): shorter notice normally non refundable, if the room isn’t sold again for the same stay.
Frances’ Lodge is a small guesthouse, and in order to grant to all clients access to our limited number of rooms, we must require that any cancellation follows our 90 days advance notice policy.

Such long term often allows to sell again the room: if so, no fee will be applied

Taxes are in percent, and non refundable
10% Gov.Tax
3% CC/ Bank Commission
7% File charge

NO SHOW Fees
On a stay till up 3 nights, total stay fee
On a longer stay half of the stay fee

SHORTEN STAY (any notice): for shorten stay, the entire value of the expected stay will be charged, if the room isn’t sold again.

BY SENDING YOUR CREDIT CARD FOR HOLDING THE RESERVATION YOU ACCEPT THIS CANCELLATION POLICY

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Frances' Lodge Relais - Str. di Valdipugna 2, 53100 Siena (ITALY) - Tel +39 057742379 Cell +39 337671608

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